All of Netivo's service offerings include comprehensive set of management service elements.
To strive towards our goal of bringing value to our customers, we packaged a group of service elements that are important and useful to majority of our customers, which we call Bronze. Bronze service level is included as a standard feature of all of our service packages.
Further, we offer two elevated levels of comprehensive managed service levels which are Silver and Gold. Our Silver level of management should meet the advanced monitoring and support requirements of majority of our demanding customers. Gold Service Level is a customizable service matrix, which includes all elements of the Silver service level, and it is further includes management & administration services, security services, etc., which can be configured specifically to meet each customer's specific requirements.
A list of service elements covered in the Bronze and Silver service levels; as well as a general matrix of service elements that could be offered under Gold Service Level are listed below:
| Service |
Bronze |
Silver |
Gold |
| 24x7 Technical Support Team |
 |
|
|
| Online Ticketing System |
|
|
|
| High Quality Server Hardware |
|
|
|
| Server & Network Hardware Support |
|
|
|
| Guaranteed 2 hour hardware replacement |
|
|
|
| Basic Operating System Support |
|
|
|
| Multi-carrier redundant network |
|
|
|
| Multi-Grid Power System |
|
|
|
| Multiple UPS and Diesel Generators |
|
|
|
| Network Support |
|
|
|
| Perimeter Network Security Monitoring |
|
|
|
| Network Connectivity Monitoring |
|
|
|
| Bandwidth Usage Monitoring & Reporting |
|
|
|
| Remote Reboot System |
|
|
|
| Secure Firewall Protected Network |
 |
|
|
| Network based Intrusion Detection |
|
|
|
| Private Routed Network |
|
|
|
| Private Network Gateway |
|
|
|
| Server Ping Monitoring and Reporting |
|
|
|
| Advanced Port monitoring up to 3 Ports |
|
|
|
| Server Hardware health monitoring |
|
|
|
| Monitoring Alerts Paging |
|
|
|
| Troubleshooting and Advice |
|
|
|
| Operating System Patch Management |
|
|
|
| Weekly Server Backup (OnSite) |
|
|
|
| Advanced problem diagnosis |
|
|
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| Private number to Premium Support Team |
|
|
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| Advanced Operating System Support |
|
|
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| DNS Support |
|
|
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| Control Panel Support |
|
|
|
| Database Support (DB Servers only) |
|
|
|
| Mail & Messaging Support (MS Exchange) |
|
|
|
| Microsoft Server Application Support |
|
|
|
| PBX System Support |
|
|
|
| System Architecture Design & Consulting |
|
|
|
| Application Infrastructure Design |
|
|
|
| Daily Backup Services |
|
|
|
| Programming Support (ASP, ASPX, PHP |
|
|
|
| Database Administration Service |
|
|
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| Mail & Messaging Administration Service |
|
|
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| Server Application Administration Service |
|
|
|
| Dedicated Hardware Firewall |
|
|
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| Dedicated Intrusion Detection services |
|
|
|
| Advanced System Administration Services |
|
|
|
| Advanced Server Application Support |
|
|
|
| Remote KVM over IP Service |
|
|
|
| Pricing |
Bronze |
Silver |
Gold |
| Windows Dedicated Server |
included |
$100 /mo. |
Custom Quote |
| Linux Dedicated Server |
included |
$100 /mo. |
Custom Quote |
| Hosted Exchange Server |
included |
$150 /mo. + 2 per user |
Custom Quote |
| Virtual Office Solution |
included |
$100 /mo. + $2 per user |
Custom Quote |
| Microsoft SBS Server |
included |
$150 /mo. + $2 per user |
Custom Quote |
| Hosted VOIP |
included |
$100 /mo. + $2 per user |
Custom Quote |
| IT Infrastructure |
included |
Custom Quote |
Custom Quote |
| Managed Security Services |
included |
Custom Quote |
Custom Quote |
| Datacenter Services & Transport Services |
included |
Custom Quote |
Custom Quote |
